If you wish to return an ordered product asking for a replacement or for a refund, you can send the product back to us within 30 days from the date of its delivery in accordance to our by following a few simple instructions.
Instructions
After logging in, go to your account page and view the order containing the product you want to make us;
Create an RMA number (Return Merchandise Authorization) by clicking on the link called ‘Request Return Product’ next to the product you intend to return;
Pack the product to be returned along with all the original tags / labels and the return form,
- For EU customers : DOWNLOAD HERE.
- For US customers : DOWNLOAD HERE.
Write the RMA number assigned on the outside of the package / envelope and send it to the following address:
EUROPE: 71-75 Shelton Street, WC2H 9JQ, London, United Kingdom.
USA: 304 S. Jones Blvd, Las Vegas, NV 89107, United States.
The refund or shipment of the replaced product will be made as soon as the product you have returned will be received.
We do not charge shipping costs to send you a replaced product but you’ll pay for the return shippment.
Return Conditions
- Products can be returned within 30 days of delivery.
- Items should be clean, unused or unworn, in original condition and with tags still attached.
- Items should be carefully packed in order to avoid damage.
- You’ll need your original receipt or returns note.
- Returns shipped with non-integral packages will not be accepted.
Recommendations
Send the package / envelope using a traceable shipping method, so you can track it down in case of any problems;
Substitutions:
in order to ensure availability, please specify the desired size / object in the comments field;
All tags / labels should not be removed from the product and the original plastic bags containing the product should be kept;
For extra EU returns
You must write “Returned Goods – Failed Sale” outside the package, clearly and clearly visible. The same must be repeated in the customs declarations CN22 and / or CN23.
Failure to affix the aforementioned sentence could lead to the impossibility of receiving the return and its return to the sender;
When shipping, do not attach the invoice sent with the original order to the return, but declare the value of the individual returned goods.
Questions
Contact us at return@vaanis.com;